FAQ and Return Policy

Please Note: we are not shipping retail orders outside of Canada and the US during the pandemic, for wholesale international shipping please contact us directly. 


Sales

All sales items are Final, no returns, exchanges or refunds, please let us know if you need fit advice or sizing help before purchasing. 

Returns

How to Return  

See below for more info on returns and exchanges. Please email us before sending back any returns.  

Please email us for return address information sales@akvinverterdealers.com

Please label the package clearly with your name and order number, so we may promptly credit you when it arrives.

Due to the ongoing pandemic and increased logistics costs, we do not accept returns or exchanges outside of US and Canada.

 

Damaged or Incorrect Items  

We use a high quality manufacturer, but in the event our garment has a flaw, you may discuss a full refund with us. Refunds are dealt with on a case to case basis and are up to the discretion of our management. This is to prevent a customer from damaging a garment to try to receive a refund. If the error is our fault, we will refund your purchase price and cover the shipping of returning the garment.

You may return your order for store credit or exchange, we do not do returns for refund because of the costs we incur in every order. 

Exchanges  

We accept only exchanges (for new style or new size) or exchange for store credit (with no expiry date). Returns are accepted within 14 days of delivery. We do not cover shipping costs for returning items. We encourage all customers to seek our advice on sizing and fit if you are not sure, to avoid any unnecessary returns and to ensure you are happy with your purchase.

 

PreOrders: when a preorder is placed we manufacture the item for you, because there is costs involved in your production we do not accept canceled orders. Please allow a 2 week window around our expected ship date due to possible pandemic delays. If you need to exchange for another style or size, or would like a credit instead, just let us know! If the item you receive is not as described you can contact us and we can asses your refund request. 

Canceled orders incur a 3% charge, this is charged to us by the payment processor at the time you place your order and can not be recouped if you chose to cancel your order. 

Shipping

We ship from Usps, Canada post or UPS/Fedex for international orders.

Customs Duties & Other Fees 

Duties and taxes may apply on all international orders. These are charged by your country, are due on delivery, and are a variable price based on the value of the package, brokerage fees and taxes at the point of entry. These are the customers responsibility to pay to accept your package.  

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